Business Operations Consulting

Strategic support for sustainable growth.

First Standard Consulting provides business operations consulting and strategic back-office support designed to help growing brands streamline operations, improve customer experience, and scale with confidence

OUR SERVICES

Flexible support designed around where your business is today – and where you want it to go.

01 ESSENTIAL

CUSTOMER SUPPORT

Reliable customer support for emerging brands

Customer email management
Order status inquiries
Shipping & tracking assistance
Returns & exchange communication
Product-related questions
Customer follow-up
Issue escalation
Weekly activity summary

BEST FOR BRANDS JUST GETTING STARTED

02 GROWTH

EXPANDED SUPPORT

More hands-on support as your business scales

Shopify administration
Order Management
Order modifications
Refund & cancelation admin
Vendor communication related to orders
Customer issue resolution
Administrative follow-up
Monthly reporting

BEST FOR ESTABLISHED BRANDS WITH GROWING DEMANDS

03 PREMIUM

CUSTOMER EXPERIENCE INFRASTRUCTURE

We build a customized customer service operation around your business

Business assessment & process review
Custom workflows & communication standards
SOP development & documentation
Implemantation & system setup
Team training & resource creation
Transition support & optimization
A scalable infrastructure built to grow with your brand

BEST FOR BRANDS READY TO BUILD A STRONG OPERATION FOUNDATION

ADDITIONAL SERVICES

Our business operations consutling services can be tailored to support your brand wherever additional expertise is needed

PRODUCT LAUNCH COORDINATION

Customer service preparation and support coordinated around upcoming product and collection launches

MARKETING PHOTOSHOOT SUPPORT

Photoshoot support including location scouting, model booking, and photo editing for e-commerce, websites, social media, and behind-the-scenes content

CUSTOMER SERVICE TEAM TRAINING

Training and workflow alignment between fulfillment center personnel and customer service agent

SOP DEVELOPMENT

Customized standard operating procedures for customer service, order management, fulfillment communication, and more

REPORTING & ANALYTICS

Customer service and operational reporting to identify trends, recurring issues, and opportunities to improve

HOW IT WORKS

A simple Approach to Building Your Business

01

Discovery

We learn about your business, goals, customers, and what you need to bring your vision to life

02

Build

We create the systems, processes, and operational support needed to launch and run your business

03

Support & Grow

From day-to-day operations to customer expeirence and ongoing projects, we provide the support your business needs as it grows.

READY TO GET STARTED?

Let's Build What Your Business Needs to Grow

Whether you’re starting from scratch, preparing for a launch, or looking for support with day-to-day operations, we help build the structure, systems, and support your business needs to move forward.

FIRST STANDARD CONSULTING

STRATEGY • OPERATIONS • GROWTH